![]() Refusing a package does NOT entitle you to a refund. Once an order has shipped, it is considered to be a completed transaction and subject to our standard Return Policy. A wig hygiene guard is provided with every wig to maintain the product’s eligibility for exchange or return. ![]() Wigs cut, styled or colored by a third-party, costume wigs, clearance/discontinued items, special orders, wholesale orders, hair/wig care products/accessories, and liquids cannot be exchanged or returned. Tax and shipping fees are not refundable. Refunds are applied to your original payment method and may take up to 2 weeks to post to your account. Andrew DiSimone Wigs charges a restocking fee. If you’re not completely satisfied with any merchandise you received from our salon or web store, you may exchange it, receive store credit or receive a refund within 15 days accompanied by your original invoice or receipt. Change/cancellation requests received after that will be treated as a return and subject to a restocking fee. If you need to change or cancel an order, let us know within 24 hours after placing the order, including weekends. To ensure your information is kept private, all transactions are processed through a secure credit card processing system that includes point-to-point encryption (P2PE) and 24×7 monitoring. All credit card charges will appear as HairPlaceNYC. We accept credit/debit card, PayPal, checks and money orders. The balance will be processed in full, 30 days from date of purchase. Buy 10 get two free.Ī 50% deposit is required to order a wig. I will not hold Andrew DiSimone Wigs, HairPlaceNYC or its stylists responsible for any unreasonable damage including hair loss, hair knots, tears, change/loss in color, unmanageable style or the like.īlowdry services: $50 (short wigs 3”-8”), $60 (medium 9”-14”), $70 (long 16”-24”). ![]() To help you maintain your wig, we will provide you with Wig Care Instructions, one free wig styling/washing lesson, and a free Wig Kit (wig stand, styrofoam head, wide tooth comb, shampoo, conditioner, wig shine, wig grip, wig cap, sleep cap). Please understand that your wig is handmade, delicate and needs to be maintained daily. Please donate used wigs to the American Cancer Society’s Hope Lodge in NYC ( Look Good Feel Better Program) where we volunteer weekly.
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